Tomoko Matsuoka

Managing Editor & Writer

Tomoko Matsuoka is a managing editor and writer for MailMate, Shoeboxed, and a number of online resource libraries. She writes guides on life in Japan and covers Japanese business news, digitalization, and productivity tools and software.

Life in Japan, Out and About April 2nd, 2026

Japan’s Luggage Delivery Services: A How-to Guide

Stop dragging your luggage through Japan. Here’s what to do instead.

Tomoko Matsuoka Managing Editor & Writer

Life in Japan, Japan Post April 2nd, 2026

International Shipping from Japan: Options & FAQs [Updated 2026]

Finding the best way to ship something from Japan depends mostly on your budget and the type of goods you wish to send. This article covers the most popular and trusted options for sending items from Japan to your home country.

Tomoko Matsuoka Managing Editor & Writer

Customer Service in Japan March 19th, 2026

Japanese Customer Service: Can You Compete?

3 key strategies—backed by data—that will help you maximize customer satisfaction and minimize the risk of offense in Japan.

Tomoko Matsuoka Managing Editor & Writer

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